Posts Tagged ‘customer service’
Help Your Customers Prepare For Winter Road Trips
This article was originally published on Counterman.com When it comes to road tripping in the winter, it’s important to be prepared. Even the most careful driver should take extra precautions before a winter road trip. Over 70% of roads in the U.S. are located in snowy regions. Twenty-four percent of weather-related car accidents happen on…
Read MoreWhich Types Of Vehicle Repairs Are Consumers Most Skeptical About?
This article was originally published on AftermarketNews.com The Internet age has simultaneously helped and harmed the auto industry. Consumers are learning how to diagnose their vehicle issues online, which generally helps them understand when it’s urgent to visit a repair shop.
Read MoreFan Clutch Issues: What Service Pros Need to Know This Summer
This post was originally published on AftermarketNews.com. With warm weather comes certain car problems. One of the most common problems is fan clutch failure, which is more noticeable in warm weather.
Read More3 Tips for Reducing Wheel Hub Bearing & Hub Assembly Repair Comebacks
Of all the components that keep the wheels rolling, the wheel hub bearing and hub assembly endure the majority of the stress. Because faulty wheel bearings can cause dangerous situations, a customer whose vehicle’s bearings fail after replacement will generally be extremely concerned and upset.
Read MoreHow To Explain Water Pump Failure To a Customer
When a water pump fails, the results can be catastrophic. For this reason, it’s often in a consumer’s best interest to replace a water pump at the first sign of trouble. However, consumers aren’t always aware of the importance of a water pump, nor are they always familiar with water pump failure modes. To help…
Read MoreHow To Explain Fuel Pump Failure To A Customer
This article was originally posted on AftermarketNews.com. For those who aren’t mechanically inclined, fuel pumps can be mysterious. When many consumers hear the phrase “your fuel pump requires replacement,” a confused and frightened stare is often the response. Throw in a measure of skepticism, and consumers will often refuse a replacement fuel pump against their…
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